Our processing time can be anywhere from 1-3 weeks. If you purchase multiple items, please use the longest processing time to calculate ETA as we will wait and ship all items together.
Once shipped, delivery times for the US are:
1 week for 1st Class mail
3-5 business days for Priority
2 business days for Express
Delivery times for International orders are:
2-6 weeks for 1st Class mail
2 weeks for Priority
1 week for Express
These times may be longer if there are delays in transit or customs. Add the processing and delivery times together to get an accurate Estimated Time of Arrival. Once we print the shipping label, you will receive an email from Stamps.com with the tracking number. Note that USPS quotes faster times both on our site and in stamps.com. We feel their quotes are too optimistic and ours above are more realistic. Please use ours to be sure your item(s) arrive in time.
We ship to the address specified on the PayPal payment.* Please make sure the address you enter is correct. Returns or lost items due to incomplete or incorrect addresses will be charged for reshipment. If you choose to have an item sent directly to the recipient, note that we do not include a packing slip or anything that states the name of the buyer. Many people want our items to arrive anonymously as if they were really from magical beings. If you would like the recipient to know it is from you, we recommend having it shipped to your address so you may hand deliver it (or be sure to tell the recipient that you ordered it and to expect it).
International customers are responsible for customs fees levied by their home country. If international mail is returned because customs fees were not paid and/or the item was not picked up, no refunds will be issued. If an item is returned to us for any reason internationally or within the USA because address was incorrect/incomplete or recipient did not pick it up, you may pay for reshipment to another address. Keep in mind, when shipping something internationally directly to the recipient as a gift, he or she may have to pay import fees up to the value of the item(s). You may wish to ship it to yourself first so the recipient doesn't have to pay the fees.
The post office can not deliver on a specific day. You may have the item sent to you or to someone in the recipient's household to hold until a specific day if needed. If the item is being sent outside the USA, tracking may show as delivered when the US Post Office turns it over to the International Post Office (and it may take an additional 2 weeks to actually be delivered to the recipient). In many cases, tracking ends once the item leaves the United States as many countries do not report back.
Please note that we are not responsible for lost, stolen, or damaged mail. If you are concerned that your item(s) will not reach you in good condition, we highly recommend that you purchase insurance available in every category in the Shop. We use the United States Postal Service to deliver your items. Most of our items ship in photo or bubble mailers. If you would like to purchase candy as well as 2d paper items, you might want to place 2 orders so they ship separately and the flat items don't get bent around the candy. You could also select package rate for International or Priority for USA, and they can ship all together in a box.
In high temperatures, Wax Seals and Chocolate may melt in transit. We recommend waiting to order until any heat waves pass. In summer months, be very careful when opening the outer envelopes in case wax seals stick. For the chocolate, we recommend ordering only in Autumn and Winter and putting them in the refrigerator for a few minutes after they arrive before opening. The shape may not be perfect after solidifying, but they will still taste great.
*The only exception to the rule is items that are shipped in an envelope with a stamp (letters from Santa Claus, letters from the Tooth Fairy, letters from the Easter Bunny, and Telegrams). The personalization form will specify if it will be mailed directly to the recipient on the form or if it will go to the shipping address in PayPal.